Flight plan

Lufthansa’s new Cape Town Contact Centre and
offices, designed by thinkspace, balances design
and function to create a workspace aligned with the airline’s progressive vision.

The innovative redesign of Lufthansa’s Contact Centre and offices by thinkspace in The Felix, a reimagined shopping mall in Cape Town’s bustling CBD, incorporates a new look and feel well suited to the airline's refreshed corporate identity and the rejuvenated building.

Stretching across two floors, the premises is spread across three wings on the ninth floor and two on the 12th. The arrival area in the central wing on the ninth floor includes the lift lobby with access to a courtyard space and a door leading to the reception and waiting area.

An adjacent a locker space ensures compliance with PCI requirements while maintaining optimal workspace functionality. Beyond, lies a generous breakout area with various seating options and a game zone. Access-controlled doors lead to the operational Contact Centre zones in the adjacent wings.

The 12th floor central wing houses dedicated training facilities and an open-plan office environment with locker zones, quick-meet spaces and a coffee station.

The adjacent wing to the right includes a variety of enclosed offices, open-plan workspaces, meeting rooms, and a pause area, with desk shapes and layouts tailored to accommodate each team’s working style and unique requirements.

Brand-centric signage and wallpapers feature local and international landmarks, reflecting Lufthansa's global presence. Standardised furniture was selected to streamline the design process and project rollout, establishing a cohesive visual identity throughout the space. Acoustic treatments address the sound challenges, while strategic lighting enhances low-lit areas and spaces with lower ceilings.

Beyond its aesthetic appeal, the transformation of Lufthansa's Contact Centre within The Felix balances form and function to cultivate a workspace in alignment with the airline's forward-thinking ethos.

https://thinkspace.global/